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Pure End to End Fiber Optic Connection

Who we are?

IT911 Wired Internet Services is a micro ISP community base internet bandwidth management service. Powered by PLDT iGATE and Small Medium Enterprise (SME) accounts that provide and manage internet bandwidth within the community using Fiber to the Home (FTTH) technology. Our service offering tailored to the needs of individual clients.

The company was founded June 2020 with three (3) I.T. Staff trained under I.T.LLectual Manila able to support the technical network cabling and one (1) I.T. Staff who is Mikrotik Certified Network Associate (MTCNA) trained under Mikrotik Philippines.

We are located at B1 L7, Megaville 01, Nagpayong II, Pinagbuhatan, Pasig City Philippines
With DTI Registered Number 1714983, Business Permit Number 024107, Registered BIR 206425755000/043 and NTC Certification (Value Added Services)

MISSION

To provide a high-quality and dependable internet connection, as well as immediate customer and technical support that exceeds customer satisfaction.

VISION

To become a high-quality and dependable micro internet service provider in Pasig and other cities throughout the Philippines.

What they are saying about us

Lord Gonzales

Satisfied Customer

Legit! sila bahala sa connection nyo. smooth service, stable connection! thanks!

Rye Rillo

Satisfied Customer

Fast and reliable internet! 5 Stars!!!

Geraldine PeΓ±a

Business Owner

Immediate Technical Support and very accommodating, friendly staff.

Mary Rose Arope

Business Owner

Reliable internet connection. They actually exceeded my expectation and most of all they have extreme costumer service.Thank you so much.

Daniel S. Jacosalem

Satisfied Customer

sobrang legit nito at ang bilis pa ng internet sobra 5 stars.

Josept Nelson Aranas

Satisfied Customer

Fast response, provide an excellent customer support. I really appreciate thier initiative to alert or notify their clients if there is an ongoing issue thru their fb page. πŸ‘

Lyn Paragas Calvadores

Satisfied Customer

Fast and Reliable Internet Connection.

Our Great Team

Marimar PeΓ±a

Team Leader

David Tablan

Team Leader

Angelyn Osal

Clerk Staff


Christian Calderon

Technical Support | Installer

Ryan Paulo Tablan

Technical Support | Installer

Cayetano Osal Jr.

Technical Support | Installer

Jonathan Alkuino

Office Staff

Check our Plan

This plan solely applies to the main office. For further information, please contact us.

Frequently Asked Questions

  • APPLY / APPLICATION STATUS

    1. How much do i need to pay prior to installation?
    β˜‘ Installation Promo Package runs until January 2022: Php 2,500 which includes:
    β˜‘ 1m-100m Cable
    β˜‘ Modem
    β˜‘ Labor
    2. How do I apply for internet service?
    β˜‘ Fill-up the form
    β˜‘ Submit your application
    β˜‘ Wait for the confirmation of your application
    β˜‘ Area Visitation
    3. How do i Follow up my installation?
    β˜‘ Send us a personal message at www.faceboook.com/it911wis
    β˜‘ you will be listed for area visitation schedule
    β˜‘ Our Customer Agent will notify for you schedule

  • 1. Is the modem price included in installation fee?
    β˜‘ Yes, the device is included to installation package.
    2. What are the inclusion of every package upon installation?
    β˜‘ 100m Cable
    β˜‘ Modem
    β˜‘ Labor
    Plus P20/meter if wire exceeds to 100m.
    3. Can I purchase my own modem/ router?
    β˜‘ No, the device was included in the package and for its compatibility
    4. Is there any warranty in my purchased device?
    β˜‘ Yes, 1month after the deployment

  • 1. What are the internet speeds you offer?
    β˜‘ Available Plans
    β˜‘ PLAN 1000 - upto 15 Mbps
    β˜‘ PLAN 1500 - upto 20 Mbps
    β˜‘ PLAN 2000 - upto 25 Mbps
    β˜‘ PLAN 2500 - upto 30 Mbps
    β˜‘ PLAN 3000 - upto 35 Mbps
    2. Is there Data Cap in the internet you provide?
    β˜‘ No DATA CAP, Unlimited Download and Upload

  • 1. How do I pay may monthly bill?
    οΈβ˜‘ You can choose a payment method for your monthly internet bills below:
    1. DROP BY to our office IT911 Wired Internet Services at πŸ“ 007 B1 L7 Megaville Sandoval Ave., Nagpayong, Pinagbuhatan, Pasig City.

    2. Cash Deposit (Over the Counter)

    3. ONLINE PAYMENT
    β˜‘ BPI to BPI
    β˜‘ BDO to BPI
    β˜‘ Gcash to BPI
    β˜‘ Paymaya to BPI
    β˜‘ Other Bank to BPI
    2. Where to view my invoice and payment receipts after confirmation
    β˜‘ For your billing:
    β˜‘ IT911 will send your monthly Billing via SMS and email.
    β˜‘ You may also view your bill by logging into IT911 Subscriber Zone using this link https://192.168.201.2
    β˜‘ Username: 'your email address'
    β˜‘ Password : user1234
    β˜‘ Facebook Page: www.facebook.com/it911wis
    3. How to Re-connect my account?
    β˜‘ If your account was suspended due to unsettled bills, You may message our Official facebook page for assistance. β˜‘ You will be requested to fill-up the form for your concern.

  • 1. How do I upgrade/downgrade my PLAN?
    β˜‘ You will be requested to fill-up the form for the upgrading/downgrading.
    β˜‘ Message our Official Facebook page for assistance
    2. How do I update my account information?
    β˜‘ You will be requested to fill-up the form for your updated personal information.
    β˜‘ Message our Official Facebook page for assistance

  • 1. Why my internet line cut/disconnected?

    1. LOS - Loss of Signal (Red Light)
    2. Power - No lights
    3. Slow/unstable/fluctuate internet connection

    β˜‘ Here's how you do a basic troubleshooting,

    🟒 π˜Ύπ™Šπ™‰π™‰π™€π˜Ύπ™π™€π˜Ώ - light-green light
    🟠 π™‰π™Š π˜Ύπ™Šπ™‰π™‰π™€π˜Ύπ™π™„π™Šπ™‰ - orange light
    πŸ”΄ 𝙇.π™Š.π™Ž. (𝐋𝐨𝐬𝐬 𝐎𝐟 π’π’π π§πšπ₯) - red light

    1. RESTART your modem within 20 seconds.
    2. WAIT and OBSERVE the blinking lights, make sure that the Fiber Optic cable and power supply are properly plugged in the outlet.
    3. TEST your connection using your device. Go to Google Chrome open (https://www.speedtest.net)
    NOTE: Before speedtest, make sure that the connected users to your modem are all disconnected. Just turn off their WiFi and proceed to Test.
    4. If there are no changes, message us for assistance.

Contact Us

Location:

007 B1 L7 Megaville 1, Nagpayong 2, Pasig City, Philippines.

Website:

www.it911wis.com